Privacy policy
PERSONAL DATA
mavipatisserie.com processes the following personal data when you use the site. For example, when you leave a comment, subscribe to the newsletter or daily / weekly update, and
when creating an account on the site. Which data is processed differs per activity.
Sending our newsletter and updates. Posting your comment. Creating an account in which you can save your favorite products. To contact you at, for example, a giveaway.
We do not publish your personal data and do not store your data longer than necessary.
mavipatisserie.com also has social media buttons, these are there to share content and
to stay informed of updates.
These social media channels also collect data. Each social media channel has its own privacy statement that you can find on its own website.
GOOGLE ANALYTICS We use Google Analytics to keep track of how visitors use our website.
We have entered into a processor agreement with Google to make agreements about
the handling of our data. The information is anonymized as much as possible.
Your IP address will not be used so that we cannot trace you personally.
More information about the privacy policy of Google Analytics can be found here.
If you order something, we need your information to ensure that we can deliver your order.
But we always handle your personal data with care. We take care of them and keep them safe. We are happy to tell you here what we do with your personal data and why we need it.
If you have any questions after reading our privacy policy, please feel free to contact us.
This privacy policy may change from time to time if new developments give cause to do so. The most current privacy policy can be found at www.mavipatisserie.com.
We recommend that you regularly consult this privacy policy so that you are aware of these changes.
You will always see the last date of change here.
This privacy policy was last modified on May 25, 2021.
Who is responsible for the processing of my personal data?
mavipatisserie.com bv (“mavipatisserie.com”), located at address: Papendorpseweg 100, 3528 BJ Utrecht, is responsible for the processing of data as described in this privacy policy.
When does this privacy policy apply? This privacy policy applies to all personal data that
mavipatisserie.com processes from anyone who has (had) contact with mavipatisserie.com,
such as our visitors, customers
on all domains related to mavipatisserie.com.
What are personal data? Personal data is all data that can be traced back to you as an individual.
Just think of your name, telephone number, address or e-mail address.
But also data such as your IP address or mavipatisserie.com customer number are personal data. And other data that is unique to you, such as your mavipatisserie.com order history or surfing behavior.
From whom do we process personal data and how do we get this data?
We process the personal data of anyone who has (had) direct or indirect contact with
mavipatisserie.com, such as (business) customers and contact persons of partners.
We receive the information directly from you when you visit our website, create an account and enter certain information or when you contact our customer service.
What data do we process about you, what do we use it for, and for how long is it stored? Data for processing your order If you order something, we need certain information from you to be able to deliver your order and to keep you informed about your order. This information is also required for any returns or repairs.
For this we collect your name, e-mail address, delivery address (es), payment details and your telephone number.
The data is necessary to execute the agreement that you have concluded with us (or with one of our sales partners).
By law, we must keep the data related to your order for 7 years. Information in your account We store the following information in your personal account: your name,
(delivery and residential / business) address (es), telephone number, e-mail address, date of birth (if you have provided one), payment details, and gift cards. If you indicate this when placing an order, we will save your payment card details. This way you can immediately use the same payment card with your next order without re-entering all the details.
You can view and delete the saved payment card details in your account.
In your account, we also store your order history including chosen delivery options, including the digital items and subscriptions you have taken out.
In addition, we store the interests you have specified in your account, namely your wish list, any linked mavipatisserie.com apps, language preference, and your e-mail and personalization preferences.
Our customer promise is to make our customers’ lives easier and more fun. That is why we keep the data in your account as long as you are an active customer with us.
If you have not logged in with us for 7 years, we will delete all your data. In addition, you can at any time make a request to have your data deleted from your account.
Information about your contact with customer service You can contact customer service from Monday to Friday 9 am to 5 pm.
You can call, email or chat with us or send us a message via social media, such as Facebook and Instagram.
We can use your telephone number in your customer account to recognize you when you call our customer service.
As a result, our customer service can help you immediately.
We use the data stored in your account to contact you in response to your question or complaint to us. We can help you faster next time by saving your data.
We, therefore, keep the notes about customer contact with us and with our sales partners as long as you are an active customer with us.
When you send us a private message via Instagram or Facebook, the messages will be stored by us for a maximum of 6 months.
First of all, we ensure that our website works properly so that you can shop optimally. To this end, when you visit mavipatisserie.com, we collect your IP address, information about your internet browser, any language settings, and information about the settings of the operating system of the computer or mobile device with which you visit us.
We also ensure that mavipatisserie.com is as relevant as possible by tailoring our store to your personal preferences.
To do this, we collect your search, click and purchase behavior at mavipatisserie.com.
We use this data to map generic customer patterns so that we can use them at an individual level.
This is not so much about knowledge about individual customers.
Our customer promise is to make our customers’ lives easier and more fun.
That is why we keep this data as long as you are an active customer with us.
If you have not logged in with us for 7 years, we will delete all your data. If you want to know more about this and adjust your preference, we refer you to your account.
Improve the shopping experience based on general information and sales statistics When you view an article on mavipatisserie.com, you will also see other articles that we recommend (for example under the heading “Look further” or “Others also viewed”).
These recommendations are based on the article or category you are currently viewing.
Based on statistics, we know that customers who bought that item were also interested in the other items. These recommendations are not personal: anyone viewing that article will see the same recommendations.
If you search for a particular duvet cover, everyone will see the same comparable covers or fitted sheets. Or we show you what other users were looking for based on your search.
You can also see this form of improving your shopping experience in a physical store.
For example, articles of the same type or that belong together are usually placed together. Personalization based on your account information and search, surf and purchase history at
mavipatisserie.com If we know who you are (you will see your name at the top of the homepage), we can make the store even more personal for you.
Just like in your favorite physical store. The store clerk knows you and can make good recommendations based on your previous purchases and interests.
Just like that store clerk, we also make recommendations and adapt the store to your preferences.
We look at what you previously searched or bought from us, what is on your wish list and what interests you showed by looking at certain items or categories in our store. So we will not give the book you just bought as a reading tip.
Or the content in which you are less interested, we will then show you at the bottom of the website. We can also offer you a special discount or a subscription that suits your preferences by e-mail and on the website based on this information. We also give you recommendations on our website which products you might need again based on what you have bought before, for example, toothpaste.
right you have the right to view, correct, or delete your personal data.
You also have the right to withdraw your consent to the data processing or to object to the processing of your personal data by our website and you have the right to data portability.
You can send a request for access, correction, deletion, data transfer of your personal data, or request for cancellation of your consent or objection to the processing of your personal data to info@mavipatisserie.com.
Questions? If you have any questions about the way mavipatisserie.com handles personal data,
please feel free to contact our customer service.
We are happy to help you.
info@mavipatisserie.com.
CONTACT DETAILS
mavipatisserie.com
info@mavipatisserie.com
www.mavipatisserie.com